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Here at Precision Garage Door of Seattle, we work hard to maintain a high standard of quality in our business - with our team, our products, and our service. We live where our customers live and consider it a privilege to help make homes beautiful, secure, comfortable and convenient. Give us a call, and we'll take good care of you, too!
My bride call Precision to help with our garage door that got stuck one side up the other side down . Our technician Ben Bahr came out we have had him previously. He fixed the problem with a new torsion spring and adjusting the bolts a little. Then my bride was leaving and the garage wouldn’t close it was doing the same thing . She called him and he came right back out in a few hours , l was home now and he was perplexed , on what was going on. He troubled shooter to himself and he came up with an action plan . He replaced 10 garage hinges because he found out that the tension cord that helps lift the garage door was catching on the bolt of the hinge. So Ben replaced those with ones that don’t have a screw on the end . It worked and works fine now. You know at the end of the day what matters is the customer service. You can find a garage company any where to come out, but will they go above and beyond from the front of the house to the back of the house of their business . Case in point we got double charged and Ben caught it not us, and a young lady named Megan Moller sent us email with in a few days. It said our transaction has been refunded and sent us a receipt of the transaction . They will have my business and word of mouth going forward. Thxs
- kenneth ward
Excellent customer service. My Technician Daniel Lay completed my repair (broken spring) quickly and communicated throughout the day to confirm my appointment and his arrival time.
- Laura Perez
Garage door stopped opening and we couldn’t even manually open it. We called on a Friday evening and their call center was able to get us a tech for the next morning. DJ arrived during the hours that were provided by the call center. He instantly knew that the spring had broken just by looking at the door. He then looked at the whole door and told us exactly what was needed. This door had never been maintenance since the house was built in 1998. He then told us about what the options we had, and explained in detail what needed and what was optional. After everything was fixed, he explained how to properly maintain the door every six months and what products to get. He also told us when the rollers would need to be replaced (6-7 years from now) and gave us a quote. He also taught us how to protect the door from intruders, and gave us his contact information in case we had a problem with the door before calling in to get an appointment to see if it’s something that he could just troubleshoot over the phone. He was very professional and really explained how the garage door really worked. I learned a lot.
- Robin Curtis
Alexander did an outstanding job setting up our brand new Genie Garage Door Opener. He also took the time to properly tune the garage door. He was friendly, communicated clearly, and was a pleasure to work with. Highly recommend his services!
- Prem Kumar
Alex came precisely on time, quickly determined the issue, repairing our garage door with knowledgeable skill, excellence, efficiency, and cheerfulness. I highly recommend him and Precision Garage Door for your repair needs!
- Dianne Bratz
Alex was friendly , informative and early!! My garage door broke with my car inside and I called at 11:35am. He was at my house at 12:45. That’s incredible!!
- Dana
Alex came to my house on the same day I called. My garage door was stuck half open and he was able to get my car out.
- lola leen
My garage door was stuck in the open position. Unfortunately, the door is unfixable. Alexander was great helping get the door closed, and explaining my options going forward.
- Steve W
I called Precision and got a same day appointment. Alexander came promptly and fixed my garage door motor very quickly. He was able to diagnose and detect the issue fast. I highly recommend them.
- Chaitali Gupta
DJ was awesome. He didn’t just fix my door with standard spring and parts, yet identified that my door was oversized and parts needed to be ordered to complete the job right. The other company I had fix the door 5 years earlier just used standard spring for lighter door.. although it tooks several weeks to get the parts, DJ came out and installed back to original condition.
- wes deti
We recently had an issue with our garage door. Nicholas Alby was the technician who worked with us. He was professional, respectful and took the time to explain our options so I could understand. He made the repair quickly and provided me with a tip for future reference. Great service.
- Roger Monteith
Great experience. Garage door spring broke, on the Friday of Memorial Day weekend. They had “DJ” come out Saturday at 12:00. He arrived on time and knew exactly what to do. He was done in an hour and a half ( he had to correct some of the issues caused by the owner ( me) in his attempts to do self repair!!) Haha!! He explained everything that he did, explained the charges and demonstrated how to do some preventative maintenance going forward. The billing was all done in the iPad. All in all, great experience, great installer and a GREAT way to start my Holiday weekend. Thanks!!
- The Boneman
Jake B. was on time, friendly, and very knowledgeable about the products. I couldn’t recommend him enough!!!
- David Hewitt
Ben B was amazing! So thorough and knowledgeable. He helped ensure every aspect was 100% efficient and had excellent customer service. Thank you Ben!
- Courtney Taylor
DJ did a great job showing me how to take care of my garage door opener.
- G Jones
Expensive and after replacing the spring, there was a squeak in the wire and pulley immediately after he left that had never been there before. When I called within 24hrs, he said I would be charged the service fee to come back out plus parts! He didn't honor the work he did less than 24hrs earlier. But he was quick to mention the QR code for a review to get his bonus pay! When I called management about the issue, she hung up on me! Buy beware!
- Meg Stegall
For the record, my name is Robert Bianchi. The email name has a different spelling (Bisnchi).
Today, Service Tech Dushaum Joseph came to look at the problem we had with the garage door operation. The door was locked in the closed position due to a broken spring. The service person assessed the situation and proposed a fix which included a replacement of springs, bearings cables and anchor plates, etc.
Service person was professional, courteous and explained details. The repair was done was done quickly and efficiently.
When completed the door operation was great. It has never worked as well. Perfect in every way.
- Robert Bisnchi
One of my springs on my garage door broke. I called Precision for service. Very thankful that I did. Ben Bahr was the technician that came out. He was very friendly and professional. I really appreciated how informative he was through the entire repair process. I highly recommend Precision and especially Ben. Thank you!
- Robert Reyes
Alexander was very helpful in providing us a quick and easy solution to getting our garage door sealed!
- Ella Bruce