Your tech, Bryson Kahue was prompt and very informative. However, I’m 71 and find it difficult to follow directions on how to activate and disengage the emergency handle. In the eight years I’ve had your product I’ve called for assistance twice. Four years ago, when the power went out your technician had to replace the motor as it was ‘’fried’ and was replaced. I’m the only one on my street that has a problem when the power goes out. Seems odd to me as my garage door opener is only eight years old, and the newest one on the street. I’m wondering if something happens again if I should just replace this opener with another one that is easier to use.
- Karren Barrett