My original service was needed because I backed into my partially opened garage door and it got knocked off it's track and would not open or close. A technician, I believe his name was Bryson, came out that same day and got the door to open and close. However, later I noticed that the door did not come down as far on either side. That left a gap that would have made it easy for rodents, etc. to gain access to my garage. I called for another appointment and Caleb came out. He put a new metal piece across the bottom of the door and a new rubber piece across the bottom that filled in that gap. So far that is working. Hope it lasts. I think all of that work should have been done when the first technician was here. I was not charged another service fee, since technically the job was under warranty, but I did have to pay for the additional repairs. Also, the time scheduled for this appointment was between 8am and 10 am and I was told that I would be called 10 minutes before he arrived. I was not called. I was texted, which I missed, and he arrived a little before 8am. I was not quite ready for him. After he left, I returned my car to the garage and the door would not close. It took a while to get someone to help me on the phone. The phone menu doesn't connect me to a real person. Finally, after someone called me back and I explained the problem, they offered to send someone back the next day. I told them that wouldn't work for me. They finally called Caleb and he called me. He had disconnected the door opener at some point and forgot to reconnect it. He told me how to fix the problem. He also gave me his phone number in case I couldn't do it. I managed to reconnect it. All this said, he was courteous and seemed like a good worker.
- Brenda Weatherford