Biggest issue we have is with the quality of the finishing and paint job on the doors/hardware. Doors have noticeable scratches/dings. Powder coated rails have multiple spots where bare metal is visible and the coating is chipping off (I can remove it by gently rubbing off my thumb).Our expectations were a lot higher for the finished product, we didn't expect doors that look already used.
The quality control team should not have passed the product, or at a minimum should have communicated with the customer to check if that was acceptable.
Lights and wall panels were mounted without checking in with us first, holes were drilled in our newly remodeled and textured walls without communicating anything to us regarding the location or if we even want lights (we absolutely did not). Now we need to pay for a patch and paint job to fix that. The wall mounted openers were not installed in a location that make sense to us, we have to re-do that. We were home and present, why not check with us before installing?
We found leftover of plastic and packaging left around our yard.
- Chase Engdall