Federal Way, WA Sales
Compensation- Commission based structure, a range $70K- $130K+ on average. Training period will be paid on an hourly basis DOE
Description
The Residential Door Estimator is responsible for providing customers with quotes and specifications for the installation of new garage doors, openers, and/or related components. In this role, you would interact with customers daily, providing them with information and recommendations about available equipment, services, and options. You will provide knowledge of the costs and benefits that support profitable business decisions and are responsible for closing sales according to company pricing standards.
Essential Functions, Duties and Responsibilities
· Shows, promotes and sells products or services using sales strategies and tactics, product demonstrations, and sales techniques.
· Serves as the primary point of contact for customers during the whole sales process from answering questions related to residential garage doors, openers, and equipment, ensuring work is completed to the customers’ satisfaction.
· Provide accurate quotes to customers; follow up with customers regarding provided quotes to help ensure sales goals are met; close sales by obtaining customer commitment.
· Ensures appropriate equipment orders are placed once the sale is closed.
· Measures the installation area and accurately records all materials and labor required to complete the installation.
· Provides proper paperwork (quotes, specification sheets, etc.) and ensures orders are completed in a timely manner.
· Interacts with customer’s insurance representatives, where appropriate, to obtain information and provide required documentation.
· Promotes the company and develops new lines of business with contractors, condominium and homeowner associations, and realtors; uses memberships with local building associations to bring in new business.
· Stays informed of new products on the market and understands the features and benefits of the product the company carries as compared to the competition.
· Assists the door installer if problems or concerns arise at the time of the installation.
· Knowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
· Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
· Ability to take accurate measurements and estimate needed materials.
· Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.
· Ability to learn mechanical problems and review related information to develop and evaluate options and implement solutions.
· Ability to learn specific garage door equipment and related components.
· Ability to close sales deals
· Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
Minimum Qualifications
· High school diploma or GED
· Organization skills and an analytical mindset
· Must possess a current valid driver’s license and submit to a motor vehicle screening.
· Must be able to pass a standard drug test.
Core Competencies
Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
Effective Communications – Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information attending to nonverbal cues, and responding appropriately; influences and ensures support for proposed ideas.
Service Focus and Teamwork – Values and delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Job Mastery and Continuous Learning – Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.
Physical and Sensory Requirements
Depending on functional areas of assignment, tasks involve the ability to exert light, physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds.) Jobs involve driving, some climbing, balancing, stooping, kneeling, crouching, crawling, walking, or standing. Ability to adapt to different work environments.
*** Our company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday! ***